Terms and Conditions of Sale
Last updated 23/11/2023


The purpose of these Terms and Conditions of Sale (hereinafter "T&C”) are, first, to inform any purchaser (“You” or the “Customer”) of the terms and conditions under which Heristoria (hereinafter “Heristoria” or the “Vendor”) sells and delivers the products ordered on its www.heristoria.fr website (the “Site”) and, second, to set out the rights and obligations of the Customer and the Vendor (jointly the “Parties”) with regard to such sales. These T&C apply, without limitation or reservation, to all orders of products offered for sale by Heristoria on its Site (the “Orders”).

In order to make a purchase on the Site, the Customer must unreservedly accept these T&C.

The T&C applicable to the Order are those accepted by the Customer when placing the Order.

These T&C are supplemented by the Terms and Conditions of Use of the Site and by the Privacy & Cookie Policy


Article 1: Identity of the Vendor

Name : Heristoria

Address : 24/32 rue Jean Goujon, 75008 Paris- France

Siren : 900 752 999

Phone : +331.

E-mail : contact@heristoria.com


 Article 2: Products – Prices and Payment Terms

 2.1       Description of the Products

 The Customer may select one or more products from the different categories presented on the Site (the “Products”).

Heristoria may, at any time, change the range of Products offered for sale on its Site, depending, in particular, on supplier-related constraints, provided that such modifications shall not impact Orders in progress.

In accordance with Article L. 111-1 of the Consumer Code, the Customer may, prior to placing an Order, take note, on the Site, of the main characteristics of the Product(s) that they wish to order.

 The Customer is informed that, with the exception of items from the Wines and Spirits range, the Products on sale on the Site are second-hand and may include minor defects, each of which will be identified and described on the Site for each Product.

 Heristoria takes the greatest care to present Products on the Site which meet the requirements of Article L.111.1 of the Consumer Code. However, although all efforts are made to ensure that the hue, color or brightness of the Products, photos of which are displayed on the Site, are faithful to the original Products, variations may occur, particularly due to the technical limitations of the color renderings of a computer device.

If you have any questions regarding the Products and their use, any additional questions or advice requests, the Customer may contact the Heristoria team of advisors by using the contact form available on the Site or by sending an email to contact@heristoria.com.


2.2       Availability

 The Products presented on the Site are either one of a kind or available only in a very limited quantity. 

Information about the availability of the Products is given to the Customer when they place their Order, although errors may occur in exceptional circumstances.

Should the Products be totally or partially unavailable after the placement of an Order, the Customer will be notified by e-mail as soon as possible of the unavailability of the Product and of the total or partial cancellation of their Order.

In such a case, the Customer will be reimbursed for the price of the unavailable ordered Product as soon as reasonably possible and, at the latest, within 30 days of the Customer’s payment.


 2.3      Price of the Products

 The prices of the Products are final. The price of each Product is quoted in euros (or in local currency, depending on the country in which the Site is viewed) and includes all taxes, excluding preparation and shipping costs. Preparation and shipping costs will be added to the price and indicated on the Site before final validation of the Order. 

 Heristoria reserves the right, and the Customer accepts this right, to modify its prices at any time, without any formality other than posting the modifications on the Site. These modifications will not affect Orders placed by the Customer before the entry into force of such modifications, subject to the availability of the Products ordered.


2.4       Placing an Order and Payment

 The Customer must be at least eighteen (18) years old to place an Order from the Wines and Spirits range on the Site.

 To validate their cart, the Customer must check the box opposite the message “By checking the following box, I acknowledge that I have read and accepted the Terms and Conditions of Sale”.

 Before validating their Order by clicking on “Complete Order”, the Customer always has the opportunity to check the details of their proposed Order and to correct any errors.

Once this step is validated, an Order confirmation will be sent to You by email.

Orders may be paid by credit card (Visa, Mastercard and Amex), Paypal or by bank transfer if the amount to pay exceeds 10 000€. The Customer should ensure they are familiar with the terms and conditions of any third-party payment site. The Customer’s bank card will be debited when the Order is accepted. If a Product that is ordered is unavailable, it will not be charged or debited.

 Once payment has occurred, Heristoria will provide You with a copy of their Order and payment confirmation.

 It is the Customer’s responsibility to register and print their Order and payment confirmation if they wish to retain the details of their transaction.

 The Customer will be notified of dispatch of their Order by email.


 Please note that purchases made on the Site are reserved for non-professional individuals for their own use (or for gift purposes).

 Heristoria reserves the right to refuse or cancel, for legitimate reasons, any Order whose number of Products (for a single order or several orders combined) does not correspond to the usual average use of a household, any Order which may indicate that an economic activity is being carried out by the Customer in connection with the Products ordered or, more generally, any abnormal Order within the meaning of applicable case law.

Heristoria reserves the right to suspend or cancel any Order and/or delivery, regardless of its nature and level of fulfilment, in the event of non-payment or partial payment of any amount due by the Customer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the Site. If your credit card has already been charged for the purchase and your Order is cancelled before shipment, we will issue a credit to your credit card account.


2.5 Reservation of ownership

 The Products ordered remain the property of Heristoria until they are paid for in full, including the main value of Products, as well as any costs and taxes included in the invoice/receipt.


Article 3: Delivery of Products

 3.1       Delivery Arrangements 

 Place of Delivery

The different modes of delivery are indicated on the Site before the order confirmation or under the heading "Delivery" and are subject to change. 

Delivery can be made worldwide, except for the delivery of Products from the Wines and Spirits range for which the delivery is made only in metropolitan France.


Delivery Lead Time

 Orders will be delivered to the Customer within the timeline indicated on the Site when placing the Order and in any case no later than 30 days from the Order confirmation email. If the delivery time indicated is exceeded, the Customer must contact the Customer Service department at: contact@heristoria.com.

In the event that delivery times are exceeded for reasons other than a force majeure event, the Customer will be able to cancel their Order subject to the following conditions:

 After first sending formal notice to Heristoria’s Customer Service department to make the delivery within a reasonable additional period of time and when this formal notice has remained without effect or,

  • Without delay or prior formal notice, if the Customer proves that this delivery period was an essential condition of their Order.

The formal notice or cancellation request of the Order must be sent by registered letter with acknowledgement of receipt to contact@heristoria.com or to the address 24 rue Jean Goujon 75008 Paris, France.

 In this case, Heristoria will refund the amounts paid by the Customer and collected by Heristoria for the Order in question.

 The refund will be made to the same method of payment used, as soon as possible and no later than 14 days after the date on which the purchaser exercised their right to obtain the cancellation of their Order. 

Otherwise, if the Order is not returned in full, or if the investigation does not reveal any fault attributable to Heristoria or to the carrier, the Customer will not be entitled to a refund of the amounts paid, unless the Customer demonstrates, by any means, that he or she is not responsible for this situation.


Delivery Charges

 All costs related to the preparation and shipping of the Order are covered by Heristoria, except in special cases.

 In such cases, all costs related to the preparation and shipment of the Order will be communicated to the Customer at the time of the Order and in any event prior to payment. 


Receipt of Products & Complaints – defects, missing items, damaged packages –

 The Customer must check the condition of the packaging and the number of packages upon receipt of the Products. 

 In case of partial shipment, the Customer will be informed by email.

 If the Customer notices a defect in the package (damaged package, open package, trace of liquid, etc.) they must, if possible, refuse the package, or, if this is not possible, accept the delivery but not open the package. In all cases, the Customer must contact Heristoria as soon as possible and no later than 3 business days from delivery, either by email at the following address, contact@heristoria.com, or by using the contact form available on the Site.

 Heristoria will then carry out all necessary checks and may, as appropriate and at the Customer’s option, subject to return by the Customer of the entire package in question, either:

  • Reship the Order, or
  • Cancel and refund the Order. The refund will be made to the same method of payment used, as soon as possible and no later than 14 days after the date on which the purchaser exercised their right to obtain the cancellation of their Order.


3.2.      Transfer of risks

 The transfer of risks between the Vendor and the Customer takes place upon receipt of the Order at the place of delivery designated by the Customer. Accordingly, the Vendor undertakes to bear the risks of storage and carriage to the place of delivery designated by the Customer. The Customer is responsible for the Products delivered to them as of their physical hand-over; the transfer of possession shall entail the legal transfer of risk.


Article 4: Archiving and proof of the contract

 The Customer agrees that all exchanges between the Parties shall be made by e-mail. The record of the Order on Heristoria's computer systems, including the acceptance of the Order and any exchange between the Parties, shall constitute proof of the sales contract entered into between the Vendor and the Customer.

 The computerized records kept in the computer systems of Heristoria and its partners shall be considered as proof of the communications, orders and payments made between the Parties.

 Invoices relating to Orders shall be archived by Heristoria for: (i) 5 years from the last delivery if the Order amount is less than 120 euros, and (ii) 10 years from the last delivery if the Order amount is more than 120 euros. At any time, the Customer may access the details of his or her past Orders by requesting them via the contact form available on the Site in the "Contact us" section.


Article 5: Product return and cancellation right

 Article L. 221-18 of the Consumer Code provides the right for consumers to cancel their online orders for any reason within fourteen (14) days of receipt or collection of their product. However, as a commercial gesture, Heristoria has extended this timeline to thirty (30) days. Thus, the Customer has thirty (30) days following the date of receipt or collection of their Product to cancel their Order without having to give reasons and without penalty.

 For a single Order, delivered by separate deliveries, the period runs from receipt of the last Product included in the same Order.

 The Customer must return the Product in question within fourteen (14) days of the date on which they have expressed their wish to cancel.

 However, in accordance with the provisions of Article L221-28 of the Consumer Code, this cancellation right cannot be exercised for Products that are:

  • opened or unsealed and/or used after delivery and which cannot be returned for reasons of hygiene or health protection (in particular cosmetics and hazardous products subject to approved packaging);
  • made according to the Customer's specifications or clearly customised.

 To exercise their cancellation right, the Customer must contact the Customer Service department either by email at the following address contact@heristoria.com, , or by using the contact form available on the Site

 The Customer must use the return label provided for this purpose, and then prepare their return package according to the instructions given by email by the Customer Service department. In such a case, the return will be free of charge for the Customer and return costs are borne by Heristoria. If the Customer choices to return the Products using any different method, then the Customer shall be solely liable for the costs and risks of such return.

Collect-shipment or Freight-collect packages will not be accepted, and Products must be returned complete (accessories, instructions, labels, certificates of authenticity, etc.), in perfect condition, in their original wrapping and packaging. The Customer must attach the return voucher with their package. Without these items, the return will not be accepted.

 It should be noted that the Customer may also return the cancellation form withdrawal form available in the “Cancellation Form” section of these T&C by postal mail, or (ii) by making any other unambiguous written cancellation request to 24 rue Jean Goujon 75008 Paris or to the email address: contact@heristoria.com.

 The Vendor will, in return, send the Customer an acknowledgement of receipt to confirm that their cancellation request is being considered.

 It is the Customer’s responsibility to retain proof of this return.

 On receipt of the returned Products, an email will be sent to the Customer to inform them of the result of the quality control prior to any refund.

 Subject to compliance with the above conditions:

  •  for the return of all Products included in the Customer’s Order, the Vendor will refund the Customer all amounts paid in connection with the cancelled Order, namely the purchase price of the purchased Product and the standard delivery costs (where standard delivery is a paid-for service); customs and import charges and express delivery charges will not be refunded.
  • for a return of only part of the Products included in the Customer’s Order, the Vendor will refund the Customer the purchase price of the Product(s) returned within the context of their cancellation request.

 Refunds are always made according to the original payment method used for the purchase. The refund of returned Products will be made within fourteen (14) days from the date on which the Vendor has recovered the Products or on receipt, at the address referred to above, of proof of shipment of the Products, whichever date is earlier. Products returned incomplete, spoilt, damaged, degraded or soiled by the Customer will not be refunded.

 For any question about the return conditions and cancellation right, the Customer may contact Heristoria either by email at the following address contact@heristoria.com, or by using the contact form available on the Site.


Article 6: Guarantees

 6.1 Existing guarantees and activation conditions

 All Products offered for sale on the Site benefit from the legal conformity guarantee (as defined in Articles L217-3 to L. 217-20 of the Consumer Code) and the guarantee against hidden defects (as defined in Articles 1641 to 1649 and 2232 of the Civil Code), allowing the Customer to return non-conforming or defective Products without charge. 

 Specific commercial guarantees may apply to the Products. They are indicated on the Site and given to the Customer with the delivered Product.

 These commercial guarantees do not, however, affect the Customer’s rights under the above-mentioned legal guarantees, which in all cases remain applicable to the Customer.


When the Customer exploits the legal conformity guarantee, they:


·         benefit from a two-year period from delivery of a new Product to bring a claim and a one-year period from delivery of a second-hand Product to bring a claim;

·         may choose between repair or replacement of the Product, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code (the replacement of the Products being impossible because of their rarity or their singularity on the market);

·         are exempted from proving the existence of the defect of conformity of the Product.


The legal conformity guarantee applies regardless of any commercial guarantee that may be granted by the Vendor.


If the Customer decides to use the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code, they may choose between cancellation of the Sale or a price reduction, in accordance with Article 1644 of the Civil Code.


The provisions applicable to legal guarantees are reproduced in full below.


"Article L.217-4 of the Consumer Code :

The good conforms to the contract if it meets, in particular, where applicable, the following criteria:

  1. It corresponds to the description, type, quantity and quality, in particular as regards functionality, compatibility, interoperability or any other characteristic provided for in the contract;
  2. It is fit for any special purpose sought by the consumer, made known to the seller at the latest at the time of the conclusion of the contract and accepted by the latter;

3° It is delivered with all the accessories and installation instructions to be provided in accordance with the contract;

4° It is updated in accordance with the contract.


Article L.217-5 od the Consumer Code :

I.-In addition to the criteria of conformity with the contract, the good is conforming if it meets the following criteria:

1° It is fit for the purpose normally expected of goods of the same type, taking into account, where applicable, any provisions of European Union and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;

2° Where applicable, it has the qualities that the seller has presented to the consumer in the form of a sample or model, before the conclusion of the contract;

3° Where applicable, the digital elements it contains are provided in the most recent version available at the time the contract is concluded, unless the parties agree otherwise;

4° Where applicable, it is delivered with all the accessories, including packaging, and installation instructions that the consumer can legitimately expect;

  1. Where applicable, it is supplied with the updates that the consumer may legitimately expect, in accordance with the provisions of Article L. 217-19;
  2. it corresponds to the quantity, quality and other characteristics, including durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, taking into account the nature of the goods as well as public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on the label.

II.-However, the seller is not bound by any of the public statements mentioned in the preceding paragraph if he demonstrates:

1° That he did not know them and was not legitimately able to know them ;

(2) that, at the time the contract was entered into, the public statements had been corrected in a manner comparable to the original statements; or

(3) that the public statements could not have influenced the decision to purchase.

III - The consumer may not contest the conformity by invoking a defect concerning one or more particular characteristics of the goods, which he was specifically informed deviated from the criteria of conformity set out in this article, deviation to which he expressly and separately consented at the time of the conclusion of the contract.


Article L217-7 of the Consumer Code

Defects of conformity which appear within twenty-four months of delivery of the goods, including goods with digital elements, shall, in the absence of proof to the contrary, be presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or of the defect claimed.

For second-hand goods, this period is set at twelve months.

When the contract of sale of a good with digital elements provides for the continuous supply of digital content or a digital service, defects in conformity that appear :

1° During a period of two years from the delivery of the good, when the contract provides for this supply for a period less than or equal to two years or when the contract does not determine the duration of supply ;

2° During the period during which the digital content or service is provided under the contract, when the contract provides for such provision for a period longer than two years.


Article L217-9 of the Consumer Code

The consumer has the right to demand that the goods conform to the criteria set out in subdivision 1 of this section.

The consumer shall request the seller to bring the goods into conformity, choosing between repair or replacement. To this end, the consumer shall make the goods available to the seller.


Article L217-10 of the Consumer Code

The goods shall be brought into conformity within a reasonable period of time, which may not exceed thirty days following the consumer's request and without major inconvenience to the consumer, taking into account the nature of the goods and the use to which they are put.

The repair or replacement of the non-conforming good includes, if necessary, the removal and return of the good and the installation of the repaired or replacement good by the seller.

A decree specifies the terms and conditions for bringing the goods into conformity.


Article L.217-12 of the Consumer Code

The seller may not proceed according to the choice made by the consumer if the requested compliance is impossible or entails disproportionate costs with regard to, in particular:

1° The value that the goods would have if there were no lack of conformity;

2° the significance of the lack of conformity; and

3° the possibility of choosing the other option without major inconvenience to the consumer.

The seller may refuse to bring the goods into conformity if this is impossible or would entail disproportionate costs, particularly with regard to 1° and 2°.

When these conditions are not respected, the consumer can, after formal notice, pursue the forced execution in kind of the solution initially requested, in accordance with articles 1221 and following of the civil code.

Any refusal by the seller to proceed according to the consumer's choice or to bring the goods into conformity shall be motivated in writing or on a durable support.


Article L217-13 of the Consumer Code

Any goods repaired under the legal guarantee of conformity benefit from a six-month extension of this guarantee.

If the consumer chooses to have the goods repaired, but the seller does not do so, the replacement of the goods to bring them into conformity with the law shall give rise to a new period of legal warranty of conformity for the replaced goods. This provision applies from the day the replacement goods are delivered to the consumer.


Article L.217-16 of the Consumer Code

In the cases provided for in Article L. 217-14, the consumer shall inform the seller of his decision to cancel the contract. He shall return the goods to the seller at the latter's expense. The seller shall reimburse the consumer the price paid and return any other benefit received under the contract.

If the lack of conformity relates only to certain goods delivered under the contract of sale, the consumer has the right to rescind the contract in respect of all the goods, even those not covered by this chapter, if he cannot reasonably be expected to agree to keep only the conforming goods.

For contracts mentioned in II of Article L. 217-1, providing for the sale of goods and, as an accessory, the supply of services not covered by this chapter, the consumer has the right to rescind the entire contract. In addition, in the case of a bundled offer within the meaning of Article L. 224-42-2, the consumer has the right to rescind all the related contracts.

The respective obligations of the parties to the contract, mentioned in article L. 224-25-22 and relating to the consequences of the resolution for the digital contents and the digital services, are applicable to the resolution of the contract of sale of a good comprising digital elements.


Article 1641 of the Civil Code

The vendor is bound by the guarantee for hidden defects of the thing sold which make it unfit for its intended purpose or which reduce this use to such an extent that the buyer would not have acquired it or would have given only at lower price for it, if he had been aware of them.


Article 1645 of the Civil Code

If the vendor was aware of the defects of the thing, he is required, in addition to refunding the price it received, to pay all damages to the buyer.


Article 1646 of the Civil Code

If the vendor was unaware of the defects of the thing, it shall be required only to refund the price, and to reimburse the buyer for the expenses incurred by the Sale.


Article 1648 of the Civil Code

The action resulting from latent defects must be brought by the purchaser within two years of discovery of the defect.”


6.2 Consequences of activation of the legal guarantees

 Within the framework of the legal guarantee of conformity, Heristoria undertakes to repair the Product or to refund the price of the non-conforming Product if the repair involves disproportionate costs for Heristoria, in accordance with Article L217-12 of the Consumer Code.

 For any request regarding legal or commercial guarantees, the Customer may contact the Customer Service department by using the contact form available on the Site or by sending an email at the following address contact@heristoria.com.

Article 7: Liability

 The Customer remains the sole judge, in line with their personal needs and consumption, of the appropriateness and suitability of the Products that they order on the Site. The Vendor disclaims all liability for any use of the Products that is not in accordance with their intended use.

 Heristoria disclaims all liability with respect to the obligations of these T&C should the non-performance of its obligations be attributable to a third party, to the fault of the Customer, or to the occurrence of a force majeure event as defined by the French courts.

 It is reminded that the Customer, prior to his order, declares to have full legal capacity, including capacity to be subject to these T&C. Heristoria is not required to verify the legal capacity of its visitors and Customers of the Site. Consequently, if a person who does not have the legal capacity orders articles on the Site, that person’s legal guardians shall assume full responsibility for the Order and honour the price.

 Heristoria makes no warranties that the Site will be available on an uninterrupted, timely, secure, or error-free basis. In particular, Hersitoria is not responsible for:

  • Interruptions, malfunctions, or delays recorded on the Site due to technical failures that are the result of third parties or any circumstances beyond Heristoria’s reasonable control.
  • The impossibility or temporary inability for the Customer to access the Site due to circumstances beyond Heristoria’s control, such as computer breakdown, interruptions to the telephone network, the Internet network, or the failure of the Customer's equipment to receive the Internet.

 Heristoria cannot be held responsible for (i) the loss, alteration or fraudulent access to personal data of the Customer due to mismanagement by the Customer (ii) the processing of personal data by third-party companies mentioned in these T&C, when they are acting as data processors, (iii) the accidental transmission of viruses or other harmful elements, resulting from access to the Internet or from transmissions by electronic mail.

 Without limiting the scope of the other provisions of these T&C, Heristoria can only be held liable in the event of a proven fault that is exclusively attributable to it. In any case, Heristoria’s liability is limited to direct damages only. Heristoria reserves the right to suspend the operation of the Site.


Article 8: Complaints – Information

 For further information, to make a complaint or ask a question about the terms applicable to an Order or a Product, including these T&C, the Customer may contact the Customer Service department by using the contact form available on the Site or by sending an email at the following address contact@heristoria.com.

In case of inappropriate behaviour of the Customer towards the staff of Heristoria or members of Customer Service (violent, defamatory, obscene, shocking, indecent, indelicate remarks...), Heristoria reserves the right to change the interlocutor of the Customer, to inform the Customer Service of this Customer, to no longer reply to this Customer by blocking his/her number and/or by excluding him/her from its customer database.


Article 9: Personal Data

 Heristoria may process Your personal data to manage the Site and Orders, among other reasons. For more information about how Heristoria processes Your personal data and about Your rights regarding personal data protection, please refer to Heristoria’s Privacy & Cookies Policy .



 It is the Customer’s responsibility to keep their contact information updated. Heristoria is not liable for any failure to deliver due to an error in the Customer’s contact information.


Article 10: Force majeure

 The performance by the Vendor of all or part of its obligations will be suspended in the event of an act of God or force majeure event that obstructs or delays its performance. The Vendor will not bear any responsibility for this suspension.


 Article 11: Intellectual Property rights

 Any and all intellectual property rights attached to the Products presented for sale on the Site are and shall remain the exclusive property of the Maisons promoted by Heristoria. All rights are exclusively reserved. Therefore, no one is authorized to reproduce, exploit, disseminate or use in any way, even partially, said intellectual property rights, unless the relevant Maison or Heristoria has provided prior written consent. The trademarks and logos of Heristoria and the Maisons are registered trademarks. Any reproduction constitutes, consequently, an infringement.


Article 12: Disputes – Applicable Law

 These T&C are governed by and subject to French law. They are written in French language.

If translated into other languages, the French version of these T&C will prevail in case of any inconsistencies.

 In the event of a dispute arising from an Order on the Site or from the delivery of the ordered items and following a failure of a Customer's prior written complaint to the Customer Service department made less than one (1) year previously or in the absence of a response from this department within a reasonable period of one (1) month, the Customer, may if they wish, use any alternative dispute resolution mechanism including a mediation procedure, notably by accessing the European online dispute resolution platform at the following address: http://ec.europa.eu/odr, which will seek, in complete independence and impartiality, to reach a non-judicial resolution to the dispute. The Customer is free to accept or refuse the recourse to mediation and, in the event of mediation, each party is free to accept or refuse the solution proposed by the mediator.

 In the absence of a non-judicial solution or mediation, all disputes to which the purchase and Sale transactions concluded pursuant to these T&C may give rise, in respect of their validity, interpretation, performance, cancellation, consequences and follow-up, will be referred to the courts with jurisdiction in accordance with applicable law (droit commun).


Article 13 Various

 13.1 Partial Non-validity

 If one or more of the provisions of these T&C are judged invalid or declared as such pursuant to a law, regulation or following a final decision of a court with jurisdiction, the other provisions will retain all their force and scope.


13.2 Non-waiver

 Should one of the Parties not require the other Party to perform any of its obligations under these T&C, this shall not be construed as a waiver of the obligation in question for the future. 


13.3 Entirety

 These T&C, the Order summary sent to the Customer and the electronic order confirmation email form a contractual whole and constitute the entire contractual relationship between the Parties. They constitute the only contractual documents applicable to the Parties, to the exclusion of any other document or photograph of the Products.


Appendix 1 : Withdrawal from template

 (Please complete and return this form. We recommend that you also state your order number).

For the attention of: Heristoria Customer Service – 24 rue Jean Goujon 75008, France

E-mail: contact@heristoria.com

I hereby notify you of my withdrawal from the contract relating to the sale of the goods below: 

- Ordered on:  insert date/ Received on: insert date

 - With Order n° (optional but recommended):

- Name of the consumer(s): 

- Address of the consumer(s): 

- Signature of the consumer(s) (only if a paper copy of this form is sent) 

- Date: